PayCaptain Reviews

PayCaptain has an overall rating of 4.9 based on 12 reviews. Customer feedback on PayCaptain is mixed: PayCaptain reviewers highlight positive aspects like user-friendly interface, efficient payment processing, excellent customer support, and flexible payment options, which strongly appeal to small to medium-sized businesses and freelancers. However, PayCaptain is often criticized for its limited international support, occasional technical glitches, higher fees for certain transactions, and lack of advanced reporting features.

4.9/5.0

12 reviews

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All PayCaptain Reviews (12)
Julia.Beck
November 22, 2022
"Awesome team and service at PayCaptain"
Awesome service and crew. Couldn't be happier with PayCaptain.

I highly suggest them for any business in need of a dependable payroll solution that comes with a great app and top-notch customer support.
whitelion409
October 27, 2022
"An Awesome Payroll Solution That Delivers!"
PayCaptain has truly exceeded what we thought possible. The app and software are super easy to use, and our monthly payroll tasks have been simplified, giving us more time to concentrate on our business instead of just dealing with reports.

The standout feature of PayCaptain is definitely the customer support, which has been top-notch. Val, our payroll manager from PayCaptain, feels like part of our own team. She's friendly, knowledgeable, and always goes above and beyond for us, making her a valuable asset to both PayCaptain and our company.

I really wish all our business tools were as impressive as PayCaptain!
redswan622
September 08, 2022
"So simple to use!"
Man, it’s really simple to use! Quick and straightforward payroll isn’t just a fairy tale. We’re a small tech start-up, and the Pay Captains crew of experts got us set up in no time and tackled all my many questions about pensions! The experience for employees is top-notch, and the visual reports make my job a breeze when it comes to approvals.
Gail.Peck
May 27, 2022
"Awesome experience"
After a rough time with a different payroll provider, we switched to Paycaptain and were a bit anxious about it. But let me tell ya, Sarah and her crew have been incredible. The communication is top-notch and super fast, and it feels great to trust that payroll will go off without a hitch again. The setup was a breeze and really straightforward. We’re thrilled we decided to make this switch.
GeraldHolt
April 04, 2022
"Our Experience with Pay Captain"
We’ve just begun utilizing Pay Captain for our payroll and employee wellbeing needs. Their service has us thrilled! I can’t praise their support team enough; they handle our payroll requests swiftly, with professionalism and a lot of patience. It’s truly transformed our payroll process. Choosing them has been one of the smartest moves we’ve made as a company on the rise! Keep up the great work!
silverfrog748
March 31, 2022
"Understanding My Payslip is Amazing!"
I really enjoy the whole experience of finally getting my payslip! It's something I never managed to do before. Plus, I think it's great that my pension info is right there on the payslip!
BradWeaver
March 21, 2022
"My experience with the PayCaptain crew has been fantastic!"
I've truly enjoyed every moment collaborating with the PayCaptain crew. They're super professional, always ready to help, and efficient in all their tasks. Simon and his amazing team really go above and beyond to assist us and adapt to our needs. The quality of their customer service makes it a breeze to work with them. I’d definitely suggest the PayCaptain product since it has changed how we handle our payroll. The app access is a massive plus for our team!
ElmerPena
September 03, 2021
"Awesome self-service software for employees and admins"
We've been using PayCaptain for a year now, and honestly, we’re really happy with the service. The software is straightforward from an admin perspective, and when we needed extra reports, they had them ready in just 48 hours.

For users, the app makes it super simple to check payslips and tweak options for charitable donations.

You can grab all the info you need and make adjustments whenever you feel like it, saving payroll admins a lot of hassle.

The team is incredibly friendly and easy to talk to, so you get to know the folks behind the software. This was a lifesaver recently when I accidentally left a new hire off the payroll, and one of the team members went the extra mile on a bank holiday to sort it out for me.

PayCaptain is constantly being updated and improved, and the team is always looking for feedback to make quick changes.
PeterLee
August 08, 2021
"Awesome team to collaborate with"
Awesome team to collaborate with. They guide you through all the steps and are available to assist with whatever you need. Stacey has been truly fantastic to work with. Happy we decided to partner with these folks.
happygorilla826
July 07, 2021
"A Trusted Partner Suggested We Check Out..."
A reliable partner pointed us towards the PayCaptain solution, and we were quite taken with what it offered for our staff and how it could simplify our internal processes. We got the solution up and running in no time, and the PayCaptain Team made everything super straightforward. After processing a few payrolls, we’re genuinely pleased with the software, the service, and the PayCaptain mobile app. It’s fantastic having our own dedicated PayCaptain advisor available to provide top-notch service and support. I’d gladly recommend PayCaptain to any business wanting to outsource payroll and enhance their tech.
ReneSims
June 22, 2021
"Fantastic Crew"
The Paycaptain crew is top-notch; they consistently go above and beyond to assist you and ensure everything runs smoothly and swiftly. It's a pleasure collaborating with them!
CalvinHall
February 22, 2021
"What Makes PayCaptain Awesome!"
Ten Kites was thrilled to be the very first customer of PayCaptain – handling payroll is super fast and simple, and the crew really enjoys using the app.
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